Data to be provided by the initiator of money transfer

· ID document*
· Transfer application in the form verified by the system
· The name of the country and the city to where the money should be transferred
· Amount and fee
· Full name (name, last name, patronymic) of the beneficiary as given in the passport

The Bank provides the receipt to the customer for each executed transfer

Data to be provided by the beneficiary of the money transfer **

• ID document*
• Unique transfer code
• Name, last name of the sender,
• The amount and currency of transfer
• Receipt application in the form verified by the system

* The list of ID documents is specified by decision N 767 of the RA Government as of December 22, 1999

** The Bank can claim additional documents and information on the basis of   “Know your Customer” principle for the purpose of due diligence to be conducted under the RA Law “On anti-money laundering and counter terrorism financing”.

Transfer currency

USD and EUR

Foreign currency exchange is available upon necessity at the rates applicable by the Bank as of the given date

Receipt currency

USD and EUR

Foreign currency exchange is available upon necessity at the rates applicable by the Bank as of the given date

Transfer speed

5-10 minutes *

* The terms for transfers to certain countries depends on the destination of the transfer

Maximum amount per transfer

5000 USD/EUR*

* A number of countries apply their own limits for transfer and receipt, according to the legislation of such countries.

Fees

Destination Country

Customer Fee

France, Belgium, Germany, Italy and Spain

2.5%, minimum 3.5 USD/EUR

Turkey, Canada and United States

3.5%, minimum 5.5 USD/EUR

Poland

1.5 %, minimum 4 USD/EUR

Tajikistan, Kyrgyzstan, Kazakhstan, Belarus and Uzbekistan

2.5%, minimum 3.5 USD/EUR

Georgia, Latvia

1%, minimum 3 USD/EUR

Ukraine

1.6%, minimum 3 USD/EUR

Russia

1.5%, minimum 1.25 USD/EUR

Moldova

1.2%, minimum 2 USD/EUR

Bulgaria

2.5%, minimum 5 USD/EUR

Lithuania

1.5%, minimum 2 USD/EUR

Great Britain

1.5%, minimum 3.5 USD/EUR

· Transfers made through Ria Money Transfer payment system are on no address basis

· The beneficiary can receive the transfer at any service center of Ria Money Transfer system

· The fee is charged from the sender, in Armenian drams at the rate of the Central Bank of RA as of the given date

Geography

Transfers through Ria Money Transfer are available in CIS counties, near and far abroad

Change of requisites of the transfer

· Requisites are changed on the day of submitting application on change of requisites on the basis of written application and ID document from the service center from which the transfer was effected; with no commission.

· Change of requisites is executed in procedure established by the system.
· Data of the beneficiary (name, last   name, patronymic) can be changed only.

· Only unpaid transfers can be changed.

Cancelling the transfer

· Transfer can be cancelled on the day of application, without additional fees, on the basis of cancellation application and passport details, submitted by the sender on the same day when the transfer was effected; both the transferred amount and the commission are subject to return.

· Only unpaid transfers can be cancelled

Callback

· Calling back of the full amount is effected on the basis of calling back request submitted by the customer in written form within one banking day or later

· return of the fee is effected by the system depending on the reason

· Only unpaid transfers can be returned.

Expiration date of the transfer

21 days

Transfers through Ria Money Transfer system can be made from any branch of “ID Bank” CJSC  

Procedures (like reimbursement of loss), terms and the scope of responsibility applicable for the delay of payments or the transfer, non-fulfillment or partial fulfillment of payment obligations by the financial institution, as well as the terms for appealing payments and (or) transfers made by the consumer, the procedures applicable to appeal, and the manner and means of their application by the consumer, are available:: https://www.idbank.am/content/handling-of-customer-complaints/

Detailed information is available: https://www.riamoneytransfer.com/us/en